Refund & Return Policy
Customer-friendly return and refund procedures
Return Policy Overview
At New Trendhive, we work with our supplier CJDropshipping to ensure customer satisfaction. Our return policy is designed to be fair and transparent.
Return Eligibility
- 15-Day Return Window: Returns accepted within 15 days of delivery
- Unopened Products: Full refund for unused items in original packaging
- Defective Items: Immediate replacement or refund for faulty products
- Wrong Items: Full refund if we shipped incorrect products
- Change of Mind: Customer bears return shipping costs
Return Process with CJDropshipping
Step 1: Contact Support
Email us within 15 days of delivery with order number, photos of the issue, and reason for return.
Step 2: Return Authorization
We coordinate with CJDropshipping to get return approval and instructions.
Step 3: Quality Inspection
CJDropshipping inspects returned items at their warehouse.
Step 4: Refund Processing
Refunds processed within 7-10 business days after approval.
Non-Returnable Items
- Opened personal care items
- Customized or personalized products
- Items damaged by customer misuse
- Products without original packaging
- Digital products and downloads