Frequently Asked Questions
Quick answers to common questions
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and major credit cards. All payments are securely processed.
Is my payment information secure?
Yes, we use SSL encryption and PCI-compliant payment processing to protect your information.
Can I modify my order after placement?
Order modifications are possible within 1 hour of placement. Contact us immediately for changes.
Shipping & Delivery
How long does shipping take?
Standard shipping: 7-12 business days. Express shipping: 5-8 business days. Free shipping available for orders over €49.
Do you ship internationally?
We ship to 10 European countries including France, Germany, UK, Italy, Spain, Netherlands, Belgium, Switzerland, Austria, and Ireland.
Can I track my order?
Yes, all orders include tracking numbers. You'll receive tracking information via email once your order ships.